Automated Customer Experience

Microlog leverages Interactive Voice Response (IVR), web interaction, text, email and technology to inform and engage your customer audience. Our automated communications solutions ensure transfer of consistent and relevant information for multiple uses from outbound information delivery, to recording member data and communication preferences, to fulfillment programs. The following are some examples of how automated customer experience communications supports your enterprise strategy:

Customer enrollment; health risk assessment; early periodic screening; health care reminder messaging to patients, providers and caregivers; member incentive programs; compliance incentive programs; member portals with access to all customer data; communication preferences selection; prescription refill reminders; laboratory messages; member benefits; account status; prescription and medical device shipping alerts; community group messages; appointment scheduling, product orders; patient health education modules; targeted market research.

Our robust automated communications solutions ensure you keep your audience engaged, while achieving cost and productivity efficiencies.